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I was doing a factory reset on my laptop because it would shut down in the middle of homework, started getting pop-ups, freezing, craziness. Now that I am on the blue screen that says “Hi there” let’s get a few basic steps…..I want to click next BUT my mousepad seems to not be working…no floating arrow. Someone please help Im in grad school and have plenty of work to do!
mkarenyoung Could I get a little more info on what OS your on . Are you reformatting or are you refreshing the OS. Where you experiencing a malware infestation and was this the reason for the factory reset. Did you experience any glitches when you did the reset? Was the laptop plugged in for the entire time it was resetting? If your experiencing Malware you will need to reformat not just refresh . this will cause a lose of all data but it is what is necessary to rid yourself of the malware . make sure you backup all you documents dont want to lose a term paper or anything important.
Had the same problem. Couldn’t reset nor would a moose appear even with a usb mouse. Here’s how I fixed it. Take battery out for at least 1 hour before placing it back it hold The power button to ensure all residual power is gone. Once you put the battery back in plug in your power cord and immediately after you hit the power button hit the F7 button and stop hitting at once you see the Asus logo it’ll bring you to the repair screen which would crash on me prior but once I did the battery removal for an hour the repair of worked. Good luck if you need more advice feel free to shoot me an email
