Chosen Solution
Our front loading lg washer does not dispense water into the softener dispenser. Have done all the cleaning and testing to make sure it siphons but it does not work when washer is in use. Softener is still in cup. Update (02/01/2022) The model number is WM3670HWA.
Hi @sandysnow1 , Try running the diagnostics for the washer and check for any error codes. The error code meanings are on the pages following the linked page Does it take a long time to fill when using the cold water only? Just wondering that if it does, there may be a problem with the cold water inlet valve. The water supply from this valve also passes through the softener dispenser. The supplier linked is an example only to show where the valve is located, how much it may cost to replace if faulty and the manufacturer’s part number. If it is the problem search online using the manufacturer’s part number only to get results for suppliers that may suit you better.
Cleaning is required. Remove the tray and note the arrangement of trays, remove each tray and clean thoroughly. especially in the round tube fillers. The cap covering these can be gummed up. dilute softener as it is quite thick https://youtu.be/ZUavbjJCs2M
https://youtu.be/43gLRQuDfsA Try checking this out
https://youtu.be/43gLRQuDfsA Finally solved problem by using this YouTube video. Using the interdental brush to clean the water dispenser hole was the trick. So glad this worked and no major repair bill. Less then $10 for the bottle brush and the interdental brushes.
