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I purchased a new laptop at the start of September. It’s been working great, except in the last two weeks I keep losing my internet connection. Within just the last two weeks, I’ve had some other family members come to live with me. They’re able to access the internet with their devices, no problem. But my computer keeps losing its connection. Even during the times I can’t access the internet, my computer shows that it’s connected to the network. The built-in network troubleshooter can’t find anything wrong. If I restart the router, sometimes it helps. Sometimes it doesn’t. Even if it helps, it’s only a temporary fix. I’ve tried using different browsers, disabling firewalls, restarting the computer, updating OS software, scanning for malware, etc. I’m at my wit’s end. Any ideas?
Hi @caitlin In Device Manager expand the Network Adapters entry and then look for any entry with Dell Wireless in its title. Right click on the entry and select Properties then select Driver. Check to see if the driver is Version: 7.35.333.0 ,A04. If it is you have the latest driver already installed. If it is a lower version number, here is a link to the latest Win10 Wifi drivers for your laptop. Ensure that the OS category on the page specifies Win 10-64bit then scroll down to find Dell Wireless 1704/1708 WiFi driver Download and install the driver and see if it makes a difference. If you still experience problems even with the latest driver installed then perhaps you could try downloading and installing a free WiFi scanner program. It will give information regarding your WiFi network. By looking at the results in the program you can identify your network, check the WiFi signal strength being received by your laptop, you may have a loose WiFi aerial connection in the laptop for example (remember the dBm values shown by the program are -ve values, so the higher the number the lower the strength of the signal), how many other nearby WiFi networks are sharing the same channel etc, If there are more networks sharing the same WiFi channel, switch the channel in your router to a quieter one, i.e. one with no appearances in the scanner program channel list or one with the least. Let us know how you get on
I had the same issue (loss of WiFi connection without any indicator that there has been a disconnect, happens regularly, but with no pattern and the final straw, loss of Bluetooth connection). As this was a new purchase I called Dell and was given the instructions to uninstall Smartbyte. Bluetooth back and no dropout for the last six hours (yes that is a record). PC = Dell Inspiron 15 5570. I hope this helps someone out there in Dell land.
smartbyte was the culprit … i send a complaint to rivet software … because dell never listen people …
If you have SmartByte installed from the Microsoft store. try turning it off.
It maybe because your modem is not functioning correctly maybe need to get a new one.
Change your wifi settings from whatever you ssid channel is to 11. It s in the router set up. In you browser go to 192.168.0.1 the password is normally :admin and pasword should be an alpga numeric code printed on the router/modem you recived from your ISP.
Assuming that it is running on Windows 10 (recent purchase), make sure you are connected with Ethernet and that you can connect to the internet. Go to Control Panel- Device Manager and look for the wireless device. If it has a yellow triangle on it then it means that there is a problem with the driver or the hardware. Right click on the wireless device and select Uninstall and if it asks click the box to delete the driver. At the top of Device Manager is a tab called Actions, click on it and select Scan for Hardware Changes. This should force the OS to download the driver and install it. If this is not running on Windows 10 then this may not apply.
I never saw where the problem was solved…I have been experiencing the same problem since purchasing my Dell laptop in Aug. After countless hr with remote support, two in home tech, and one replacement laptop. One hr with wireless service tech, updated routers, the problem still exists….I am using my tablet, of which I have no problems. I am at my wits end.
Wireless somehow works after turning the Firewall off. Not sure if this is a permanent fix or not.
Caitlin - Did you try the Smartbyte Drivers as suggested? My daughter’s laptop has been having the same issues since purchase and hours of support over the phone with Dell still not resolved. Was going to try the Smartbyte Driver uninstall, but before I did wanted to know whether this resolved the issues permanently?
For some reason my computer after nearly a year suddenly had “power savings” turned on. I never set it, and it started doing the drop wifi connection after 7 minutes even when plugged in the computer would “shut off” the wifi.First fix: Disable it in power management: Slide the mouse down to the bottom-right corner, then once your right-side navigation thing pops up go to the top ‘Search’ (ClassicShell: Press the Windows key In the text box at the bottom) type “Edit power plan” and click the result.Change advanced settings. Open up the “Wireless Adapter Settings” then “Power Saving Mode” and make sure it doesn’t disconnect your wifi to save power by setting . Switch it up to Maximum Performance which should stop it from disconnecting at random.This actually worked on my computer for about few days when the wifi would start dropping again even when plugged in. As it turns out I found another step to fix laptop keep disconnecting issue here (the another place to get your issues resolved). I am mentioning the steps below Second fix: Go into your network settings. Control panel again.. Mouse to the bottom-right, ‘Search’ again. This time type “Control panel” and click the result. From here we want “Network and Internet” and then “Network and Sharing Center” and from there “Change adapter settings” (It’s on the left hand menu bar)Right click your wifi adapter -> click Properties -> click Configure -> click Power ManagementUncheck the box “Allow the computer to turn off this device to save power”.
Hello, Jason Kate Stone This is a major issue, Many user reporting this issue . It is a very frustrating issue, you can resolve this easily . Using few method you can try to WiFi connection stable again. You can resolve this by, Change the power management setting.Reset the WiFi configuration setting.Network adapter driver. But you can resolve your any another method also. But check these method for ‘‘‘how to connect dell laptop to wifi’’’ . i hope these method resolve your issue easily.
