Chosen Solution
when cup is not in water will flow…however doesn’t seem to be forced through…just kinda gravity taking effect. When cup is inserted, the water doesn’t make it through at all and machine freezes up
Sounds like it needs a good cleaning with vinegar, could also be some blockage in the needle. Here’s the link to Keurig’s cleaning instructions: http://www.keurig.com/customer-service/b…
I had the same problem, Descaled like mad but did not fix. I had to remove the top cover(two screws from underneath and then wiggle it off). There is a filter just before the hose that pumps into the K-cup. I had to remove it and take it apart and clean out grounds that were inside. That fixed it. Not the easiest thing to get apart. You have to slide a band down far enough to separate it and access the inside to clean. I remove two screws holding it down and took the hose off the back(cut the zip tie) to remove and clean it. Put it all back together and it worked like new.
If the needle is open then there may be blockage in the internal piping or pump unit. Blockage could be calcium scale buildup or even algae. I removed the bottom metal plate and unscrewed the inlet port. I then blew into the inlet port and held my finger over the over flow into the water reservoir. In a short the blockage let go and flooded the counter top! But now it works as it should! Good flow…. remember to do this with the Keurig unplugged
