Chosen Solution

I am receiving an F7E1 error code on a Kenmore 110 series VWM drive top load washer. When I run the automatic automatic test mode diagnostic, I get good cold water, good hot water, good both water, good agitate, and good drain. I hear the shifter, but then I do NOT get a spin. I confirmed all of these with the manual test mode - my problem is BOTH the low spin and the high spin. I replaced the shifter with a new part. But I continue to have the same problem. I removed the basket and double checked everything with the pump and I see no coins, lost socks, etc. But I continue to have the same problem. At this point, I continue to have the F7E1 error. Also, I am UNABLE to perform the tachometer verification test as the basket does NOT spin freely. Also, I am UNABLE to complete the calibration test; after approximately 2 minutes of test, I get a flashing lid lock error. I confirmed that the motor works, and that the belt is in good shape. I confirmed that the bottom of the motor turns and then doesn’t turn when I manually move the shifter from one position to the other position. Since I’ve tried a new shifter, and since I’ve removed the basket to ensure I don’t have problems from the top, I’m wondering:

  1. how do I diagnose the problem in the drive from the bottom? What’s keeping the basket from spinning freely? (or should it not spin? - I saw older posts suggesting that the basket doesn’t spin freely unless the top is locked, but then I don’t understand how one could manually spin the basket to perform the tachometer verification?)
  2. why am I unable to perform the tachometer verification test?
  3. why am I unable to complete the calibration test? Thanks, in advance, for any advice you may have. Respectfully,

The problem is with the hub. That’s the part under the agitated/wash plate. I didn’t see a complete model number to be able to find the part number. Easy to replace. Take off the agitator. The hub is below the agitator. It attaches the basket to the outer tub. The drive shaft slides up the middle of it. The groves get worn and the drive shaft won’t catch it to turn it. Be sure to clean the groves on the drive shaft with a wire brush to remove any rust or dirt. If the drive shaft is worn it will need to be replace.