Chosen Solution

Hi guys! My iPhone 4 Does NOT connect to iTunes. Tried with 2 computers, 1 Mac, 3 different usb cabels. Anyone that can help me?

Now my iPhone is finally repaired! :D This was a hardware issue, it was the input where you put the usb cable into that was broken. But he replaced it. Anyway,thanks for all help you guys have given me;)

You can try this, but do send us more info. what OS are you using…etc.

  1. Open notepad
  2. Paste in the following lines: @echo off net stop “Bonjour Service” net stop “iPod Service” net stop “Apple Mobile Device” net start “Apple Mobile Device” net start “Bonjour Service” net start “iPod Service” start “iTunes” “C:\Program Files\iTunes\iTunes.exe”
  3. Save the file as something like iTunes.bat
  4. Launch that file (iTunes.bat in this case) instead of the iTunes icon.
  5. You can go further and create a shortcut to the file, change the icon on the shortcut to use the one embedded in the iTunes.exe file, etc. One note: On the last line in step 2 - you’ll need to change the last phrase in quotes if your iTunes is installed in a different folder. For instance, on 64-bit systems the line would read: start “iTunes” “C:\Program Files (x86)\iTunes\iTunes.exe” If you installed in a different directory than the default, change the line to point to your actual iTunes.exe file or try this From Device Manager, Select the iPhone (under Portable Devices, may be under imaging devices see as it’s recognized as a cameras) and then select “Update Driver” (sometimes they have a Microsoft Driver which enables the camera/storage, but does not allow it to connect with iTunes). Don’t direct it to automatically search for a driver, instead, manually point it to search in c:/program files/common files/apple/ - It should then “do it’s thing” and install the correct apple driver and recognize the iPhone. There are so many different options and possibilities, that is why it is important to provide all the information. Good luck and let us know what works and what does not.

Martin, here is the official Apple solution. Not sure if you tried it but has a lot of good info on it. http://support.apple.com/kb/TS1495 and I came across this answer Hardware problems may also occur with the iPhone. Most of the problems that prevent the iPhone from connecting to iTunes are not problems with the actual hardware on the iPhone, in reality they are problems with the hardware that connects the iPhone to the computer. Here are some symptoms of potential hardware problems: iPhone quickly connects and disconnects from iTunes. iPhone is connected but iTunes won’t recognize it. iPhone connects but fails to restore or gives an error message. There are several possible solutions. Regardless of how minor these seem, they do actually help. iTunes is very picky about things and may work with one cable and not the other, it may even work with one USB port and not the other. Trying these simple solutions can help: Clean iPhone dock connector with Q-tip and contact cleaner. Use different USB Cable/Official USB Cable (aftermarket cables often fail on restore). Try a different USB port. Use a Desktop not a Laptop (USB ports on laptops are more problematic). Try a different computer. Here are more possible solutions to the iphone not detecting in my computer Method 1: Fixing Mobile Device Driver Service

  1. Open Start Menu » Run and type services.msc and press ok [ this will open up services ]
  2. Locate the service named Mobile Device Driver
  3. Double click the service to open properties
  4. In the “general” tab find the “startup type” drop-down arrow menu and make sure “automatic” is selected.
  5. Also see the general tab to check the “service status”. If it does not say “started” then click the start button to start the service and connect your phone again and click apply. Note: If the above procedure does not helped in your case, then try restarting the service Method 2: Solve Through Device Manager
  6. Go to My Computer » Manage and click Device Manager in the left tab.
  7. Click Portable Devices » Apple iPhone » Uninstall
  8. Unplug and plug your iPhone, now wait for windows to re recognize your iphone [ In Device Manager, you will see the new recognized Apple Iphone ]
  9. Press F5 to refresh your windows explorer and your Apple iPhone will show up with a camera icon. Again, let us know if this will get anything accomplished. We can’t give up now:)

You are seriously kind man! All that helping:D But still, it does’nt work. I have tried the official Apple solution many times, but it just don’t want to be connected or recognized. I have tried to use a q-tip, other cables, all of the usb’s and now I am sitting on a desktop computer and won’t be detected. I connected my sister’s Iphone to this comnputer and the pc detected it quickly (she got the 1’st generation iphone). When i connected my sister’s iPhone it appeared in My computer » Device manager » Portable devices » Apple iPhone. Mine does’nt. I want my iPhone back </3 Again: thanks for all youre time and help:D

I am on the exact boat as Martin89…my phone works perfect other than won’t sync with itunes or recognize by computer…found my mobile driver but when I try and start it..disappears…and I’ve turned off firewalls and even uninstalled…I am going out of my flippin mind!!!! I love my iphone however, I am about to have an accident..lol and ultimately need a new one for sure..

Same problem. Phone charges from the normal charger. But same cable connected to any USB port on any PC nothing happens. No charging, no driver enabled and no connection to Itunes. An Iphone 3 works fine with same cable. I have cleaned the docking port, and have tried to wriggle it and reinsert it repeatedly, but no reaction on PC. Have looked at the manual for changing the docking port HW, but it seems rather difficult. Anyone had same problem and success changing the docking HW? Would be nice to know before I risk trying this!

So, Martin, if I understand this correctly, you replaced the dock-connector of the phone itself? I namely have the same problem: iPhone charges from the normal charger but isn’t recognized by my computer. Other iPhones sync with the same cables to the same computer in all of the usb-ports. The strange thing is, I found one computer where the iPhone showed no problems at all, and I found another one where it was recognized as a camera, but I found numerous computers where the phone didn’t react at all. Do you guys think replacing the dock-connector will resolve the problem? Thanks!

Exactly the symptoms! After having changed the docking kit, the phone is as new. Even the microphone improved. However I must say that to put in the replacement parts was ultra fine mecanics.

I’ll replace it and let you guys know how it turned out.

thanx man its work

I’ve replaced it, but nothing changed, so I sold it :-(

I replaced the components with the connector as recommended by ifixit, and my phone have now worked flawlessly for 2 years after that. (iPhone4) Be warned, not easy, small parts.