Chosen Solution
Speaker icon Greyed out. What gives? did the update, it worked then quit again. Speaker plays but when you speak into it, it won’t work.
It’s an issue caused by a bad connection on the audio IC chip, the chip will need to be replaced which can only be done by someone that has micro-soldering experience. You may be able to find someone locally in your area that does board-level repairs for iPhones. Update (for microsolderers): The audio IC issue is caused by a bad connection on some solder points / pads on the logic board on the right hand side. Reballing the chip can fix the issue but replacing the chip, reinforcing weak solder pads and use of jumper wires for broken pads on the logic board is a better option. Edit: Updating answer to explain the audio IC issue Here is more information about the audio IC fault on iPhone 7 in detail via YouTube video: https://www.youtube.com/watch?v=kHRfpHa4…
Hello all This is crazy but this solution worked for me… Pressing hard on the screen while starting the phone. Amazing, £500 phones but unreliable Thanks
This is the common iPhone 7/7+ audio ic issue. The good news is that this problem IS REPAIRABLE. The independent repair community has fixed thousands of these cases and we now know exactly what the specific defect is now. The C12 pad for the master clock line of the audio ic chip on the logic board gets stretched/lifted/pulled/weakened simply from normal use of the phone. This is a very similar problem to the iPhone 6 plus touch disease. Both defects share the same underlying biology—-the iPhone logic board is screwed down into a relatively flexible/bendy housing and this causes the logic board to experience flexion forces that it can’t handle. (Similar in concept to bending a paper clip back and forth a few dozen times.) In similarly sized Samsung devices, the logic board “floats” in the housing and is not subjected to these same forces.
The repair is to desolder the audio ic, add a thin wire to enhance the connection of the C12 pad to the master clock line, reball the audio ic and resolder it the board. With the microjumper in place, the phone becomes immunized against the recurrence of this classic problem in the future.
We have trained hundreds of microsoldering students in the US and Internationally, so people will have an increasingly good chance of being able to find a local logic board repair expert that can fix their iPhone 7 audio issue since the manufacturer never will. If you can’t find a local microsolderer, then there is always mail in repair.
How I fixed this without sending it to have audio ic done I remembered iPhone 4 had a problem with audio chip and you had to put something on top of chip and put the lid back on to hold the chip down which worked a charm all I did on iPhone 7 was take logic board out locate the chip but don’t take the black tape that covers it off just rub it ware the chip is so you get the outline in the black tape then I used the card from cigarettes papers I cut a strip exactly the same size then folded it 3 or 4 times the same size as the chip I used double sided tape to stick it on top of the outline on the black tape put the board back in put all the standoff screws back in attach screen a test before fully putting back together my phone is still working well with just that bit of pressure
Apple is aware of this problem. If you take it to them they should attempt to fix it or replace your iphone for free.
Guys I figured out how to fix your phone without buying a new one. I have the iPhone 7 Plus and suffered from the speaker screen being frayed out, I was able to make and revive calls but couldn’t here who was calling and they couldn’t here me. i went to the repair store they told me my audio jack was broken and I’d need a new phone. So I stumbled upon this fix…. sign out of your Apple account, reset your phones settings under General system. Then sign back into you Apple account. my phone worked immediately after this, let me know if this works for you!
Got a replaced phone by Apple with no charge, after speaking with a customer relations agent on the phone. Thanks to a consumer protection law in my province (Quebec) that extends the manufacturing warranty. The think is this law would work a few months more after the actual expiration of the warranty. In my case I had warranty from Apple for 2 years and this hardware malfunction happened 4 months later of the warranty expiration. So, consumer protection law was in effect otherwise I would had to buy a new phone with a some discount or not. You should check if there are any consumer protection law applicable in your province/ state, it may help you safe money!
I think its temprorary solution Issue will reappear in 1 hour later max. For me also problem solved but reappear back in 10 minutes later
Guys this issue was intentional. Apple is at fault, we can stop this: https://www.change.org/p/apple-tell-appl…
I have the same problem unfortunately. The most annoying that it went down week after warranty expired and I was proposed to purchase new phone with “discount”. It seems that the problem started even before - sometimes it was possible to conduct a call only after the 4th attempt to be heard. As this was not occasionally - the problem was considered as carrier issue. Only now Apple service confirmed that these were phone issues unfortunately as the warranty expired they cannot help despite provide the new phone for better price. But the problem started before it expired!!!!
Like the problems in iPhone 6 plus touch issues that is also one of the common problem that shows is iPhone 7 series phones.Mostly that problem causes deu to the track burnt or broken pin under audio IC.This is no dought the hardware issues that can be fixed. @jessabethany the great inspire to cellphone repair by seeing her videos i also solved a lot of phones on that problem. https://youtu.be/Er0oP2eUpLQ
Another thing that can be tried is e going to the general setting click reset and click reset all setting because that’s how I fixed my problem
My gf had this problem, everything indicated that it was a hardware problem - Voice recording wouldn’t work, would drop calls the moment the other person would pick it up etc.. Some time has passed while she used her AirPods for phone calls avoiding the immediate repair. She could also no longer login using appleid, but everything else worked. iOS 12.4.1 was released she updated, everything the same. Another week has passed and then a major problem occurred - she could no longer use iMessage. She couldn’t call nor could she write, so this was a deal breaker and she asked me for help. I’ve made I backup on iTunes (just in case) then “Erased settings and contents”. Restore from iTunes backup failed. Setting it up as new iPhone worked for iMessage, but she needed info that was still on the Cloud. So we restored to the latest iCloud backup. Situation was pretty much the same. Appleid (icloud) login would work for a brief moment then break in case of iMessage. I thought about restoring to an older backup, but just for the sake of it I decided to try “Reset network settings” before trying that older backup… and it WORKED! Not only is she able to login to iCloud/iMessage by her appleid but the SPEAKER IS NO LONGER GREYED OUT. What looked like an expensive hardware failure was actually, a bug in network settings that perhaps could be fixed in the recent iOS version by simple “Reset network settings”.
Had the same problem with my iPhone 7 for five days it was getting really annoying not hearing anyone calling me. I had a T-Mobile retailer look at it. He didn’t say much said it might be a hardware problem. I thought I’d give it a try to fix it myself. So, First I deleted all my saved Bluetooth. Then, I updated my phone to the newest one. (I believe my previous update is what caused the speaker to be grayed out while on the phone) With the update and restarting it, my phone is back to normal and working great!!! Can’t believe it worked!
Thank youuuuuuuu so much !! It worked for me toooo !!!
Power off your Iphone (hold the button on the right side) then power it on. Do this 5 times in a row. it absolutely works and I read in the other thread 4 or 5 others confirmed it worked for them. update: After an hour the issue came back. I then pushed hard on the screen during power up…it now works again. Let’s see if it lasts
